FAQ

Frequently Asked Questions

Who provides the cleaning products?

Our cleaning teams come prepared with both green and traditional cleaning products. However, we’re also happy to utilize the cleaning products you have on hand if you’d prefer.

Do I need to be home?

We do prefer that you make yourself available for your initial cleaning session. For follow-up services, however, we’re happy to clean while you’re away.

How should I prepare for a cleaning session?

To make things easier for our cleaning teams, we do ask that you put away clothing, toys, and other items prior to your cleaning session. This will help our teams work more efficiently and ensure you know exactly where your items are.

Can I reschedule?

Yes, you can always reschedule if you need to. If you do need to reschedule, we ask that you call at least 24 hours prior to your scheduled session so we have ample time to accommodate your needs.

Should I tip?

If you feel like your cleaners did an excellent job, feel free to provide a tip! 15—20% tips are common, and they can be given in cash or written out in a check.

How do I pay?

To pay for service, go to Uplift Cleaning’s website and submit your payment online. Payments must be made by the day of your scheduled cleaning.

How many cleaners will there be?

We assign cleaners based on the specifics of the job. Depending on what you need, you’ll have 1 or more cleaners assigned to your project.

What if something gets broken?

Call us immediately if something is broken by one of our cleaners; we’ll handle its replacement.

Should I secure my pets?

Our cleaners are pet friendly, but we do ask that you let us know if you have pets prior to your cleaning session.

Do I need to sign a contract?

No, it isn’t necessary to sign a contract in order to utilize our services.